Customer support expert for your brand.

One Support,

For I-Gaming Brands

Fedcel is a specialized BPO service provider dedicated to delivering high-quality support solutions for regulated and licensed iGaming brands. We offer expertly trained teams, industry-specific workflows, and reliable operational structures that help gaming operators manage player support, back-office processes, risk and compliance tasks, and day-to-day operational demands.

Talk to sales

Talk to FedCell

Expert in top providers. Proven in gaming.

About

Fedcel elevates licenced and regulated iGaming operators with high-performance BPO services, giving brands the support, flexibility, and expertise they need to grow confidently in a competitive market.

Portrait of a young man with short curly dark hair and a slight beard, wearing a black sweater, against a gray blurred background.

Close-up portrait of a woman with dark hair and a serious expression, illuminated by blue light on a light background.

Portrait of a middle-aged man with glasses, short dark hair, and a trimmed beard wearing a dark shirt against a gray background.

Middle-aged man with short hair, beard, and glasses wearing a dark denim shirt smiling against a gray background.

Large gradient number one in blue with the text AI on the left and CHAT on the right.

Fedcel Solution

Full-Scope,

BPO Service Block Redefined

Customer &

Player Support

Deliver exceptional player experiences with Fedcel’s dedicated multilingual support teams. We handle every interaction with care — from general inquiries and account assistance to gameplay questions, payment issues, and troubleshooting. Our agents are trained specifically for iGaming environments, ensuring fast response times, accurate solutions, and a consistent brand voice across all channels.With 24/7 availability, proactive communication, and a deep understanding of player expectations, we help your brand build trust, improve retention, and keep your players satisfied around the clock.

Talk to sales

Retention &

Engagement Teams

Fedcel’s retention specialists keep your players active, engaged, and loyal. Our teams manage personalised outreach, resolve concerns, and deliver targeted communication that strengthens player relationships and boosts lifetime value — all with a consistent, brand-aligned approach.

Talk to sales

Technical

Support For Operators

Fedcel provides reliable technical support tailored to the fast-moving demands of iGaming platforms. Our specialists assist operators with system issues, platform navigation, backend tools, game performance, and troubleshooting to ensure smooth, uninterrupted operations.From resolving technical incidents to coordinating with your in-house engineering teams, we help maintain platform stability, reduce downtime, and ensure your players enjoy a seamless gaming experience. With knowledgeable agents trained on industry-leading gaming systems, Fedcel strengthens your operational backbone and keeps your brand performing at its best—24/7.

Talk to sales

Fedcel Features

Support That Works

Like an Extension of Your Team

Player Support

Risk & Compliance

Back-Office Operations

Multi-Agent AI for

Precision & Scale

Aria Fusion is a first-of-its-kind AI ecosystem, combining specialized AI agents for resume parsing, skills assessment, cultural fit evaluation, and behavioral analysis—ensuring faster, bias-free, and highly accurate hiring decisions.

Talk to sales

Smarter Hiring with

Adaptive AI

Aria Fusion learns from real hiring patterns to understand what makes a great candidate. It helps your team find the right people faster by matching skills, experience, and potential with precision.

Talk to sales

The Expertise Behind

Better Operations

Fedcel brings industry-trained teams and streamlined processes to support every part of your gaming operation. From player care to back-office tasks and risk management, we help your brand run smoother.

Talk to sales

Fedcel

Why choose Fedcel?

At Fedcel, we deliver reliable, industry-ready BPO services tailored to the high-performance standards of iGaming brands. Here’s why operators trust us:

Precision & Quality You Can Count On

Consistent Excellence, Every Time

Fedcel’s teams are expertly trained in iGaming support, risk processes, and platform operations. We provide accurate, consistent service at every touchpoint — from player assistance to complex back-office tasks — ensuring your brand maintains top-tier quality and reliability.

Talk to Fedcel Agent

Security & Compliance You Can Trust

Enterprise-Grade Protection

We follow strict KYC, AML, data-handling, and responsible-gaming standards. Fedcel’s workflow protocols safeguard your operations and keep your brand compliant across multiple jurisdictions, offering complete peace of mind in a regulated industry.

Talk to NexAgent

Scalability That Grows With You

Effortless Hiring at Any Scale

Whether you're supporting 500 players or 50,000, Fedcel scales effortlessly with your business. Our multi-layered support structure meets high-volume demands across languages, time zones, and markets — without compromising performance or speed.

Talk to NexAgent

A Player Experience Like No Other

Engage, Impress, and Retain

Fedcel delivers warm, human-centered communication that strengthens player trust and long-term engagement. From general support to VIP handling, our teams ensure every player feels valued, protected, and connected to your brand.

Talk to Fedcel Agent

Hiring, reimagined. Experience the future of talent acquisition with Fedcel Agent.

Choose the Future of Hiring

Fedcel is your strategic partner for building teams that drive success. Ready to transform your hiring process? Connect with us today!

Talk to sales

Efficiency Metrics

At Fedcel, we deliver scalable, reliable BPO solutions that strengthen operations and enhance the player experience. Here’s how brands benefit.

2

4

3

5

6

7

2 x

Faster Response Times

Players receive support twice as fast with our trained, dedicated teams available 24/7.

8

6

4

8

0

4

3

5

6

7

0 %

Operational Cost Savings

Reduce staffing, training, and infrastructure expenses by outsourcing to specialised gaming BPO teams.

9

8

6

4

9

5

4

3

5

6

7

5 %

Issue Resolution Accuracy

Our agents follow strict workflows and industry best practices to deliver precise, consistent support.

1

8

6

4

1

0

4

3

5

6

7

0

8

6

4

1 %

Compliance-Aligned Processes

From KYC to responsible gaming, every action follows regulatory standards to keep your operation protected.

FAQ